Support

We know you how important it is to keep your line running –so our expert Customer Support team is geared up to assist you with parts, service, support, tips and advice to maximise your uptime and help you get the most out of your PurPak equipment.

PurPak takes support to the next level to maximise your uptime. Move beyond traditional telephone support, locally based service engineers and service contracts and experience PurPak’s industry 4.0 support solutions:

Get PurPak i4.0 support solutions:

  • PurSense
  • PurService
  • PurParts
  • PurKnowledge
  • Pur+ Equipment Care Agreements

Experience many benefits:

  • Condition monitoring
  • Diagnostic remote support
  • Preventative maintenance
  • OEE performance dashboards
  • OEE optimisation training
  • Online training solutions
  • Lifetime equipment care

Equipment Care Agreements (ECA)

Our Equipment Care Agreement (ECA) is a flexible service-based program customised for your business and your needs. It’s designed to make your machine run efficiently, save on downtime from critical failures and reduce the need and cost for an on-site technician to troubleshoot equipment.

Want to extend the life of your equipment and optimise your production performance? Get the ECA brochure to find out more.

Need support now?

Parts
PurPak has parts warehouses in four locations in USA and Europe. That means we ship parts in stock same day or next day to most customers. Request a quote today.

Tech support
Our Tech Support team are available during normal working hours –if you have an out of hours emergency, we always try to go the extra mile. Request a Tech Call Back.

Service
Want to book a scheduled service visit? Request a scheduled service visit

Local customer support

United Kingdom
USA
Italy
France